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FAQs
What is the ordering process?
Ordering Online:
1. Choose the item and quantity.
2. Add to basket.
3. Check out.
DON'T FORGET TO ADD BOTTLES IF YOU NEED THEM
We will then deliver returnable pre-filled bottles to your door step. Please decant into your own bottles. Returnables should then be rinsed and left out for collection on your next delivery day.
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Enjoy your products and order again when you're running low.
Ordering in Person:
We will have paper order forms available for those who do not shop online. We can either post these to you or you can collect from one of our Pick Up Points across Medway. Call us on 01634 907065 to request a form.
Does it work out more expensive than shop bought items?
​​​​​This is not a simple yes or know as our products are specifically designed and manufactured to protect both you from harmful chemicals and the planet from so called 'forever chemicals' and waste.
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If cost is the only driver for the purchase then there is no doubt that you can find products cheaper in the supermarkets, especially if buying in bulk. The reason for this is the buying power of supermarkets is so crippling for small businesses to compete with.
It's also impossible to compare eco friendly, vegan, pH neutral, locally sourced products against the credentials of the cheaper products which can contain oil, animal fat and other toxins.
The benefit of purchasing plastic free are massive, they help reduce both single use plastic consumption and your carbon footprint, the quality of the products are high and also you are at liberty to buy weekly or in bulk, which helps with cash flow for people who are on a budget.
What area do you cover?
​We cover the whole of the Medway Towns.
​With local deliveries to Rainham, Gillingham, Chatham, Rochester and Strood including the Hoo Peninsula. ​All orders for delivery need to be received by midnight on Thursday for Friday deliver. ​​We will also have a Pick Up Points in operation by early 2025.
Postcodes we deliver to:
ME1
ME2
ME3
ME4
ME5
ME7
ME8
Shall I get rid of all my plastic bottles and replace with glass?
Not at all! We really encourage you to reuse your empty containers, anything you use already, or get creative by making use of jam jars, gin or whiskey bottles!. Or buy one of our elegant glass bottles with a pump or spray fittings, and show off to all your friends.
Glass Bottles worry me, are there other options?
As well as stocking glass bottles to store your products in at home we do offer a small number of PET (plastic) bottles, these are ideal for those who have trouble gripping items, or are concerned about children breaking the glass bottles.
We deliver in glass bottles (which you decant into your own/ordered glass bottles) if you would like your delivery in PET bottles instead, please contact us.
I live outside of Medway, can I still place an order?
Whilst we will not deliver or send products outside of the Medway area, because of the unnecessary carbon footprint, we do deliver to workplaces in Medway, so if you work inside the Medway Towns and can access one of our Pick Up Points or you would like a delivery at work, then yes we would love you to place an order!
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